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 Shipping Policy

Shipping Time

We strive to ship out orders as quickly as possible, but please allow 2-3 business
days for order processing. This will give us enough time to carefully pack your
order as well as verify your shipping address.

 

US Shipping

​​Orders within the United States ship for a flat fee of $5.99 for First Class USPS shipping.  Orders over $50 qualify for free shipping via UPS or USPS, within the United States only.​​

International Shipping

International orders are welcome.  The actual shipping cost for International orders will be calculated at checkout based on the weight of products ordered.

 

Please note that you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.  We do not collect this beforehand and cannot give an estimate of the cost, because it varies widely around the world.

 

We are excited to announce thresholds for customers outside the US to receive free shipping on your order. Please see the thresholds below.

 

Canada Free Shipping for orders over 85 USD

UK Free Shipping for orders over 120 USD

EU Free Shipping for orders over 200 USD

Australia Free Shipping for orders over 200 USD.

​

While these thresholds are higher than we had hoped, it was the best we can do with rising shipping rates. We hope that by having these thresholds available it will lead to cost savings for customers outside the US by bundling orders with friends who may also be interested in Cobalt Keep products.
 

 Shipping Policy

Shipping Time

We strive to ship out orders as quickly as possible, but please allow 2-3 business
days for order processing. This will give us enough time to carefully pack your
order as well as verify your shipping address.

 

Return Policy

​

We will accept for return, items that are in new condition. You will be asked
to mail out your item(s) within 30 days from the receipt of the original order.
  Items cannot be returned after 30 days from the receipt of original order. 

Items must be in their original packaging. For a full refund, please
contact ashton@cobaltkeep.com to start the return process.
 
You will be responsible for paying the costs of shipping your item back to us. The
costs of shipping are non-refundable and non-negotiable. If you are issued a
refund, the cost of shipping will be deducted from it.
​​
Please contact ashton@cobaltkeep.com before shipping your product. If you
have any further question regarding your refund, please, don’t hesitate to contact
us to find out more.

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